Shipping & Returns
It is our privilege to stand behind our 60-day money-back guarantee on our matcha tea products and accessories. If for any reason you are dissatisfied with our products, we will fully refund the eligible amount of your purchase. We ask that you send the unused portion of the product to us, and we will immediately process the appropriate refund once items arrive back in our warehouse.
At Matcha.com, our priority is to make our customers feel great and in return, spread our matcha mission. We will do everything we can to help ensure that you are 100% satisfied.
Conditions of Return
To be eligible for a return, your item must have at least half of its original contents. It must also be in the original packaging and include a receipt or proof of purchase. Sale items and items purchased with promotional or discount offers are not eligible for return; only regularly priced items may be refunded.